The same apprehensions arise when you plan to run your software business project. Start-ups often use external services for web development, design and quality assurance. However, you may be concerned about the legal security of authors when it comes to sharing your idea with so many people. We have decided to briefly explain the legal means to protect your software from leaks when you hire an independent QS team. With this information in mind, you keep cooperation safe and results-oriented. In general, customers should not accept the first or cheapest service offer. There are sometimes huge differences in value for money and quality. This is why it is recommended to think carefully and consider references. With a well-designed ALS, supported by a reliable provider, service customers can save a lot of money while enjoying consistent quality. In addition, it is possible to avoid unnecessary oversupply. On the other hand, in important locations, ALS encourages the service provider in a targeted manner. In short, alS can therefore be described as an excellent service quality control tool.
Include exceptions to ALS, scope and application, z.B.: It doesn`t matter to the recipient, for the reason the service item couldn`t work. It is primarily interested in maximum availability, minimal response time to errors, maximum performance and reliability, so that its business processes are not interrupted. Therefore, when concluding an ALS, he will always endeavour to obtain full guarantees on these points. The service provider must indicate the price of this quality of service. In addition, penalties may be agreed for non-compliance with a particular test. Include reference agreements, policy documents, glossary and relevant details in this section. This may include terms and conditions for the service provider and the customer, as well as additional reference material, for example. B third-party contracts. Service level agreements can be divided into several types depending on the relationship between the service provider and the recipient.
The traditional ALS is between a client and an external service provider. In addition, the scenarios in which such a contract is applied are also possible: SOWs and MSAs. A work statement (SOW) is usually a document that is attached to another document, often called the Master Services Agreement (MSA). The MSA is generally the defining document for the entire relationship, while the SOW generally looks at the specifics of a project or volume of work. Enter a brief introduction to the agreement on the parties, the level of service and the duration of the contract. For example, insert price models for each type of service with detailed specifications. If you hire independent QS engineers for your project, make sure the company is ready to follow NDA policies with customers. Such a confidentiality agreement prevents the company from using your product idea, design, functionality, etc. In addition, it prohibits SAQ engineers from presenting their work publicly. There are many ways to write ALS.
Below is a table of materials (TOC) that you can use as a start-up model for writing your own service level agreements. Activities that fall under the service provider and are relevant to the operational requirements of the service.